Shipping Tips

Transportation Prohibition

Corrosive, toxic, strong acid-base and radioactive dangerous goods

All kinds of potent poisons, narcotic drugs and psychotropic substances

3. Explosives: such as fireworks and firecrackers, detonating fuzes, etc.

Unknown white powder

Animals, plants and their specimens.

Gas: such as compressed gas, dry ice, fire extinguisher, gas reservoir

Flammable liquids: such as paint, gasoline, alcohol, motor oil, camphor oil, engine starting fluid, turpentine, thinner, glue, perfume, etc.

Tobacco and alcohol related

Gaming items and related products

Money, gold, etc. are all prohibited from being transported

Knives, weapons, etc.

Food: Ingredients such as meat products (or contact our customer service first), refrigerated food, fruits, rice, etc. Once the above products are found, overseas warehouses will refuse to pick up the goods. Guests can select to arrange to return the goods or let us to arrange disposal. Overseas warehouse will automatically destroyed the goods if not receiving any instruction after one week from the date of notification. If need to handle dangerous goods disposal, HKD 50/piece of disposal fee may be charged. If customer conceal dangerous products and causing accidents and losses caused by the products, our online store will seek compensation from customers.

Once any of the above products are found, overseas warehouses will refuse to receive and handle the goods. If it is found after received, the customer will be notified immediately, and cargoes will be destroyed if it cannot be processed after one week from the notification date

All kinds of potent poisons and infectious substances, such as thallium, cyanide, arsenic, tear gas, etc.
Articles prohibited from circulate or shipping by national laws, such as cultural relics, weapons, ammunition, knives, simulated weapons, antiques, etc.; such as traditional Chinese medicine, medicine packages, and health products, etc.
Obstructing public health, such as bones, ashes, coffins, animal skins that have not been nitrated, animal bones that have not been made of medicine, etc.;
All liquids such as sauce, moisturizing water, eyeliner, sunscreen lotion, contact lens care solution, eye drops, physiological saline, mosquito repellent, gold plating solution, aluminum paste, fluorescent stick, mercury thermometer, etc.
Protected animals, and illegal wildlife products, including shark fins and ivory
Rare minerals
Gas, powdery items (regardless of color), paste-like items (such as toothpaste, etc.), white crystalline items;
Oxidizers and organic peroxides, such as hydrogen oxide, sodium peroxide, calcium hypochlorite, potassium chlorate, potassium nitrate, items of unknown chemical composition, etc.
Flammable liquids, such as gasoline, kerosene, diesel, benzene, alcohol, paint, ink, delustering water, etc.
Various circulating currencies, license plates, wood, perishable items, gambling equipment, branded electrical appliances and appliances, etc.
Animals, plants or seeds (including flower fertilizer, flower mud);
Goods that violate the “Hong Kong Law”, “Product Quality Law of the People’s Republic of China”, “Consumer Rights Protection Law of the People’s Republic of China” and other administrative regulations, departmental rules and national mandatory standards
Processed/unprocessed food

The first and second categories of drugs/health products cannot be exported to other countries
According to the “Washington Treaty”, products containing aloe, coral, cactus and other ingredients are not allowed to be exported in Japan
If there are compressed liquids in cosmetics, alcohol content exceeds 20%.
If the product contains liquid, perfume or cosmetics, please provide a detailed ingredient list.
If any doubt, please check with the customer service staff before purchasing to avoid additional costs.

All kinds of narcotic drugs: opium (including poppy shells, flowers, buds, leaves), morphine, cocaine, heroin, marijuana, methamphetamine, ephedrine and other addictive narcotic drugs, mental substances, etc.;
Tickets and gambling equipment prohibited by local state and federal laws;
Counterfeit currency and counterfeit securities, and currency (coins, cash, currency, paper money and securities, such as endorsed stocks, bonds and cash delivery orders are prohibited items);
Hazardous waste, including but not limited to used needles or syringes or other medical waste;

Alcohol-containing products such as disinfectant, disinfectant paper towels, sterilizing hand sanitizer, etc. are prohibited items by air, please pay attention to check when shopping online to avoid goods return and money loss
Health products: vitamins, calcium tablets
All foods containing medicinal ingredients (including Chinese medicine ingredients)

All meat products are imported, except canned packaging
Liquids such as sauce, shampoo, essence, lotion, perfume, alcohol, aromatherapy, nail polish, paint, gasoline, motor oil, camphor oil, turpentine, thinner, glue, etc.

Liquids such as sauce, shampoo, essence, lotion, perfume, alcohol, aromatherapy, nail polish, paint, gasoline, motor oil, camphor oil, turpentine, thinner, glue, etc.
Restrictions on the export of masks and anti-epidemic items are temporarily listed as prohibited items.

Animals and Plants
Controlled Chemicals
Dangerous Drugs
Dutiable Commodities
Explosives
Firearms and Ammunition
Food
Infectious Goods
Motor Vehicles
Optical Disc Mastering and Replication Equipment
Ozone Depleting Substances
Chinese Herbal Medicines and Proprietary Chinese Medicines
Pesticides
Pharmaceutical Products and Medicines
Prescribed Articles
Radioactive Substances and Irradiating Apparatus
Radio Transmitting Equipment
Rice, Frozen or Chilled Meat and Poultry
Game, Meat, Poultry and Eggs
Sand
Smokeless Tobacco Products
Strategic Commodities
Rough Diamonds
Waste
Hazardous Chemicals
Weapons

Above commodities are not allow to import into Hong Kong if cannot provide any valid licences. For details please check with Customs and Excise Department”

Member Information Protection:

WonderBuy will Protect member’s personal information, usage records such as name, nickname, company name, gender, email address, phone number, zip code, address, birthday, shopping records, etc. Wonderbuy will follow the privacy policy to protect member’s personal information, and will never provide member identifiable information to third parties.

Freight calculation method:

According to the actual weight and volume weight comparison, freight charges will charge whichever is bigger. What is volumetric weight, please see the following:

From Overseas : Volumetric weight calculation method: {length(cm) X width(cm) X height(cm)}/5000*2 * (freight charges of each country)

From China : Volumetric weight calculation method: {length(cm) X width(cm) X height(cm)}/5000* (China freight charges)

Warehouse costs:

Overseas warehouses: If there is no member number written or dangerous goods either, ovearseas warehouse will charge storage fee of
HKD 15/parcel/day after 7 days of free storage when the goods/DG cargo are reached by overseas warehouse.

Hong Kong warehouse: After the shipment arrived our warehouse and the Member is being notified, if the Member does not process the payment or did not notify our warehouse within 14 days, Wonderbuy systems will automatically charge a storage fee of
HKD 10/piece/day counting from the 15th days of storage period.

E-Locker/Self Pickup Point: If the goods have delivered to the E-Locker/Self Pickup point, Member will receive a SMS message informing arrival of parcels. After SMS messages sent out, Member should pick up the goods within 48 hours otherwise the parcel will return to delivery agent warehouse. At the same time, Member will again receive another SMS message informing the parcel has already returned to delivery agent warehouse and Member should collect the parcel from delivery agent warehouse within 7 days and no extra storage charges shall occur. However, if the parcel has not pick up within this 7days it will return to Wonderbuy’s warehouse, then an extra charges of Return Fee of HKD 20/shipment and storage fee of HKD 10/piece/day counting from the 8th days will charge to Member.

TIPS for online shopping in various countries:

Japan: Since some Japanese online stores need to provide Japanese wordings, Member may need to go (here) to convert Chinese character into Japanese wordings.

Disclaimer:

1. If the goods are lost before arriving at our overseas warehouses, Member needs to contact the seller and arrange for re-shipment.

2. Member needs to declare the real information of the goods in system including the name and value of the goods in order to verify the goods information.

3. When Member place orders in a foreign online store, the delivery address must indicate the membership number (WBXXXXXX). If the membership number is not written on, Wonderbuy will not be responsible for any loss or overseas warehouses storage fee.

4. Prohibited products (please refer to prohibited products), overseas warehouses or Wonderbuy’s customer service will inform to Member if they are found out prohitbit products. But the costs incurred will bear by Member, including return shipping costs, dangerous goods costs, etc.

5. If Member conceal dangerous products and cause accidents and losses caused by the products, Wonderbuy will seek compensation from the Member

6. All the Cash On Delivery or domestic delivery charge, our overseas warehouse will not accept to pay on behalf of Member

7. The goods for sure will go through multiple checking point such as customs, airport/terminal during transportation. If it is fragile, please ask the sender to pack it properly. If the parcel need to repack in our overseas warehouse, a material fee of HKD 20/piece will be charged, please indicate such requirement in our system while placing order before shipping

8. If the parcel are not properly packaged and hasn’t indicate need repacking in our overseas warehouses, if any damage during transportation, Wonderbuy will not take any responsibilities and make any compensation.

9. Regarding to food, commodity such as chocolate which is sensitive to temperature and weather E.g. summer season, if there is a problem with the quality of the food, Wonderbuy will not make compensation

10. If the parcel is lost or damaged caused by our Wonderbuy, you can apply for compensation from our customer service

11. Any application for goods compensation should be applied within 7 days after Member receiving the goods. The application should include information regarding the packaging after unpacking, the status of cargoes damage and the value of the goods on the purchase record or the invoice. Customer service will reply the progress within 7 working days. If the application is successful, Wonderbuy will return the original value of the goods to the customer, and the maximum compensation limit will be HKD 500 per order