Shipping Fee (Overseas)
China
HKD 10/first KG HKD 6/additional each1KG
Count Min 1 KG
Billing weight: according to the actual weight within the specified range
如尺寸範圍長、闊、高超過 60CM，三邊超過 120cm 會有機會收取體積重
Japan
HKD 23/0.5KG
Count Min 0.5 KG
Billing weight: according to the actual weight within the specified range
如尺寸範圍長、闊、高超過 60CM，三邊超過 120cm 會有機會收取體積重
United States
HKD 25/0.5KG
Count Min 0.5 KG
Billing weight: according to the actual weight within the specified range
如尺寸範圍長、闊、高超過 60CM，三邊超過 120cm 會有機會收取體積重
(不接受單邊超過135CM 貨件)
Taiwan
HKD 23/0.5KG
Count Min 0.5 KG
Chargeable weight: actual weight and volume weight
(The fee is calculated based on the larger one)
Note that there are heavy charges
*The fee does not include self-pickup point, smart locker and delivery. You can refer to relevant local logistics services and use calculators to calculate
About volumetric weight and additional charges
Details of international shipping charges:
The volumetric weight calculation is using IATA calculation method and Chargeable Weight shall charge whichever is bigger when comparing Actual Weight and Volumetric Weight.
Volumetric weight calculation method: length (L) X width (W) X height (H)/5000
For example:
Actual weight: 1 KGS
Length (L): 61 CM Width (W): 20 CM Height (H): 20 CM
{length(cm) X width(cm) X height(cm)}/5000*2 * (freight charges of each country
Because the volumetric weight is larger than the actual weight, the volumetric weight will be used as the calculation of the shipping cost
As for the arrangement of international online shipping fees, the details of calculation is as follows:
In addition to China, the charge is at least 1KG, and all other regions are charged at least 0.5KG. All regions except Japan and the United States will compare the actual weight and volume, and the largest unit will be charged.
In China, Japan and the United States, the actual weight is calculated, but the length, width and height cannot exceed 60cm, and the three sides cannot exceed 120cm. If it exceeds, it will be calculated according to the volume weight. When ordering products, please refer to the detailed schedule of international online shopping fees. If you have any questions, please contact the online customer service team.
Overseas Warehouse cargo out schedule:
Taiwan, Japan (Osaka): 2-3 times
U.S. : 2 times weekly
China, Japan ( Tokyo): Daliy
Estimated total Transit Time
U.S.：5-10 Days
Japan, Taiwen: 1-2 days
China : 1-2 days
As for the special charges, please find below as reference:
國際倉庫：If there is no member number written or dangerous goods either, ovearseas warehouse will charge storage fee of
HKD 15/parcel/day after 7 days of free storage when the goods/DG cargo are reached by overseas warehouse.
Hong Kong warehouse:After the shipment arrived our warehouse and the Member is being notified,
HKD 15/parcel/day after 7 days of free storage when the goods/DG cargo are reached by overseas warehouse.
E-Locker/Self Pickup Point:If the goods arrive at the smart cabinet/self-pickup point designated by the user, an SMS will be sent to notify the user to pick up the goods, and the calculation will start after the SMS is sent. If the goods are not taken out within 48 hours, It will be returned to the agency warehouse, and the user will receive an SMS notification to pick up the package from the agency warehouse within 7 days. There is no charge for this process, but the user can request to send the package again, but the fee for the required service will be charged again, such as after 7 days. If no one handles it, it will be returned to the Wonderbuy warehouse, and the return fee will generate HKD 20/ticket. Storage fee of HKD 10/piece per day for returned items at Wonderbuy warehouse.
Disclaimer:
- If the goods are lost before arriving at our overseas warehouses, Member needs to contact the seller and arrange for re-shipment.
- Member needs to declare the real information of the goods in system including the name and value of the goods in order to verify the goods information.
- When a user places an order in a foreign purchase online store, the delivery address must indicate the membership number. If the membership number is not written, the loss or the international warehouse storage fee is incurred, the online store will not be responsible for it.
- For embargoed products (please refer to embargoed products), the international warehouse will explain to the user if it is found, but the costs incurred will be recovered from the user, including return shipping, dangerous goods costs, etc.
- If Member conceal dangerous products and cause accidents and losses caused by the products, Wonderbuy will seek compensation from the Member
- All the Cash On Delivery or domestic delivery charge, our overseas warehouse will not accept to pay on behalf of Member
- The goods must go through multiple personnel packing customs, airports/terminals on the way. If it is fragile, please ask the sender to pack it properly. If an international warehouse is required for packaging and reinforcement, a material fee of HKD 20/piece will be charged, please indicate it online before sending the goods;
- If the parcel are not properly packaged and hasn’t indicate need repacking in our overseas warehouses, if any damage during transportation, Wonderbuy will not take any responsibilities and make any compensation.
- Regarding to food, commodity such as chocolate which is sensitive to temperature and weather E.g. summer season, if there is a problem with the quality of the food, Wonderbuy will not make compensation
- If the parcel is lost or damaged caused by our Wonderbuy, you can apply for compensation from our customer service
- Any application for goods compensation should be applied within 7 days after Member receiving the goods. The application should include information regarding the packaging after unpacking, the status of cargoes damage and the value of the goods on the purchase record or the invoice. Customer service will reply the progress within 7 working days. If the application is successful, Wonderbuy will return the original value of the goods to the customer, and the maximum compensation limit will be HKD 500 per order
Local service
Pick up ponit ( FREE)
Free local pick up point
Date of Activation : 15-11-2021
Operating time: Monday to Friday 0900-1700 & Saturday 0900-1200
Free warehouse storage period after combined payment settlement : 7 days
Overtime warehouse storage fee: HKD10 per order per day
Address：Flat A 1/F Edwick Industrial Centre 4-30 Lei Muk Road Kwai Chung N.T. Hong Kong
Bus stop：Kwong Fai Wai Station, Kwai Chung Ping Lai Path Station
MTR: 15 minutes walk from Kwai Hing Station, 16 minutes walk from Tai Wo Hau Station
Unpacking tools: Not Available
Payment Method: Bank transfer, Wonderbuy e-wallet, FPS, AlipayHK
*If you have any questions, please call our customer service hotline 00852-3462 6917 or WhatsApp 00852-5315 4358, we will reply you as soon as possible.
Smart locker/self-pick-up point/post office counter
HKD 10/First 1KG
HKD 5/every 0.5KG after
The transportation fee will charge according to volumetric weight or actual weight whichever is bigger. The calculation method of volumetric weight is L X W X H/5000
Self-pickup point size and weight limit: the longest side of a single piece should not exceed 120CM, and the weight of a single piece should not exceed 20KG.
Smart cabinet size and weight limit: the maximum size of a single piece is 37*53*35CM, and the weight of a single piece does not exceed 20KG.
Size and weight limit of Hong Kong Post Office: the weight of a single piece should not exceed 5KG, the total length, width and height of the mail should be less than 90CM, and the longest side should be less than 60CM.
Size and weight limit of Hong Kong Post Office iPostal Station: The maximum size of a single piece is 38*47*27CM, and the weight of a single piece does not exceed 5KG.
1) Minimum fee will charge according to 1 KG, additional weight will charge on every 0.5 KG after
2) A SMS notification will send to each member once arrival and if parcel is not pick up within 48 hours, the parcel will automatically return to Cheung Sha Wan/Kwun Tong/ Kwai Chung warehouse
3) It usually takes 1-2 working days for industrial and commercial districts and 1-3 working days for residential districts. In remote areas
(such as Sai Kung or housing estates or outlying islands), additional time is required for delivery.
Different courier companies will have different delivery time limits. For details, please refer to the various courier materials for freight charges.
4) The company's cut-off time for payment is 15:00 per day (except Saturday). All orders for payment after the cut-off will be processed on the next day,
please do not issue any order on Saturdays, Sundays and some special holidays.
5) It will be delivered to the pick-up point or smart cabinet in about three to four days, except for statutory holidays and remote areas (one more day is expected)
For shipments with 1-8 Parcel numbers
If the parcel is returned to the agency warehouse due to exceeding the pickup time limit, the user will receive an SMS notification to pick up the item at the agency warehouse within 7 days.
The member request to send the parcel again, but an extra delivery fee will occur. However, if the parcel has not been settled after 7 days in the agent warehouse, then the parcel will return to WONDERBUY warehouse and a return fee of HKD 20/order will occur.
Also, a storage fee of HKD 10/piece/day will charge for all returned items in Wonderbuy warehouse.
Delivery to Door (1- 20 KGS)
HKD 25/First 1KG
HKD 5/every 0.5KG after
The transportation fee will charge according to volumetric weight or actual weight whichever is bigger. The calculation method of volumetric weight is L X W X H/5000
Total actual weight should not exceed 20 kgs
Each side of the three sides should not exceed 100cm, and the total of the three sides should not exceed 150cm
Minimum fee will charge according to 1 KG, additional weight will charge on every 0.5 KG after
If delivery place is a residential area a SMS message will send to the member first. Whereas for factory district/ Office, no SMS will send to member prior to delivery. Delivery service shall not include outlying islands and restricted areas.
If delivery failed due to no one collect parcel in designated location, the parcel will return to the WonderBuy warehouse, the member will charge a storage fee of HKD 10/piece/day counted from the 8th days of cargo storage
Delivery schedule is within Monday to Friday 9 am to 6 pm Saturday 9 am to 2 pm (based on working days)
If payment settled before 16:00 of each day, the parcel will deliver to the Self pick-up point or E-Locker on next day or latest the day after tomorrow. If delivery date consists of statutory holidays or need to deliver to remote areas, need to add one more calendar day to the delivery schedule.
Delivery to Door (20.1 - 99.9 KGS)
HKD 5/1 KG
The transportation fee will charge according to volumetric weight or actual weight whichever is bigger. The calculation method of volumetric weight is L X W X H/5000
Count from 20.1 KGS or above
Each side of the three sides should not exceed 100cm, and the total of the three sides should not exceed 150cm
The weight of each box is limited to 50KG
Including residential and factory areas and residential areas, the delivery scope does not include outlying islands and restricted areas
If delivery failed due to no one collect parcel in designated location, the parcel will return to the WonderBuy warehouse, the member will charge a storage fee of HKD 10/piece/day counted from the 8th days of cargo storage
Delivery schedule is within Monday to Friday 9 am to 6 pm Saturday 9 am to 2 pm (based on working days)
If payment settled before 16:00 of each day, the parcel will deliver to the Self pick-up point or E-Locker on next day or latest the day after tomorrow.
If delivery date consists of statutory holidays or need to deliver to remote areas, need to add one more calendar day to the delivery schedule.
Delivery to Door (Over 100 KGS)
Free delivery fee
The transportation fee will charge according to volumetric weight or actual weight whichever is bigger. The calculation method of volumetric weight is L X W X H/5000
Count from 100 KGS or above
Each side should not exceed 250cm
The weight of each box is limited to 50KG
Including residential and factory areas and residential areas, the delivery scope does not include outlying islands and restricted areas
If delivery failed due to no one collect parcel in designated location, the parcel will return to the WonderBuy warehouse, the member will charge a storage fee of HKD 10/piece/day counted from the 8th days of cargo storage
Delivery schedule is within Monday to Friday 9 am to 6 pm Saturday 9 am to 2 pm (based on working days)
If payment settled before 16:00 of each day, the parcel will deliver to the Self pick-up point or E-Locker on next day or latest the day after tomorrow.
If delivery date consists of statutory holidays or need to deliver to remote areas, need to add one more calendar day to the delivery schedule.