Wonderbuy 國際集運 | 網購轉運服務

Shipping tips

Transportation Prohibition
WonderBuy will Protect member’s personal information, usage records such as name, nickname, company name, gender, email address, phone number, zip code, address, birthday, shopping records, etc. Wonderbuy will follow the privacy policy to protect member’s personal information, and will never provide member identifiable information to third parties.

According to the actual weight and volume weight comparison, freight charges will charge whichever is bigger.

What is volumetric weight, please see the following:

For example:

Actual weight: 1 KGS

Volumetric weight calculation method:

{length(cm) X width(cm) X height(cm)}/5000*2 * (freight charges of each country

From China :

Volumetric weight calculation method: {length(cm) X width(cm) X height(cm)}/5000* (China freight charges)

Overseas warehouses:If there is no member number written or dangerous goods either, ovearseas warehouse will charge storage fee of

HKD 15/parcel/day after 7 days of free storage when the goods/DG cargo are reached by overseas warehouse.

Hong Kong warehouse:After the shipment arrived our warehouse and the Member is being notified,

HKD 15/parcel/day after 7 days of free storage when the goods/DG cargo are reached by overseas warehouse.

E-Locker/Self Pickup Point:If the goods have delivered to the E-Locker/Self Pickup point, Member will receive a SMS message informing arrival of parcels. After SMS messages sent out, Member should pick up the goods within 48 hours otherwise the parcel will return to delivery agent warehouse. At the same time, Member will again receive another SMS message informing the parcel has already returned to delivery agent warehouse and Member should collect the parcel from delivery agent warehouse within 7 days and no extra storage charges shall occur. However, if the parcel has not pick up within this 7days it will return to Wonderbuy’s warehouse, then an extra charges of Return Fee of HKD 20/shipment and storage fee of HKD 10/piece/day counting from the 8th days will charge to Member.

Japan: Some online website in Japan there have to provide Japanese words, User could use tool漢字轉日文.

  1. If the goods are lost before arriving at our overseas warehouses, Member needs to contact the seller and arrange for re-shipment.
  2. Member needs to declare the real information of the goods in system including the name and value of the goods in order to verify the goods information.
  3. When Member place orders in a foreign online store, the delivery address must indicate the membership number (WBXXXXXX). If the membership number is not written on, Wonderbuy will not be responsible for any loss or overseas warehouses storage fee.
  4. Prohibited products (please refer to prohibited products), overseas warehouses or Wonderbuy’s customer service will inform to Member if they are found out prohitbit products. But the costs incurred will bear by Member, including return shipping costs, dangerous goods costs, etc.
  5. If Member conceal dangerous products and cause accidents and losses caused by the products, Wonderbuy will seek compensation from the Member
  6. All the Cash On Delivery or domestic delivery charge, our overseas warehouse will not accept to pay on behalf of Member
  7. The goods for sure will go through multiple checking point such as customs, airport/terminal during transportation. If it is fragile, please ask the sender to pack it properly. If the parcel need to repack in our overseas warehouse, a material fee of HKD 20/piece will be charged, please indicate such requirement in our system while placing order before shipping
  8. If the parcel are not properly packaged and hasn’t indicate need repacking in our overseas warehouses, if any damage during transportation, Wonderbuy will not take any responsibilities and make any compensation.
  9. Regarding to food, commodity such as chocolate which is sensitive to temperature and weather E.g. summer season, if there is a problem with the quality of the food, Wonderbuy will not make compensation
  10. If the parcel is lost or damaged caused by our Wonderbuy, you can apply for compensation from our customer service
  11. Any application for goods compensation should be applied within 7 days after Member receiving the goods. The application should include information regarding the packaging after unpacking, the status of cargoes damage and the value of the goods on the purchase record or the invoice. Customer service will reply the progress within 7 working days. If the application is successful, Wonderbuy will return the original value of the goods to the customer, and the maximum compensation limit will be HKD 500 per order